GRAND VIVANTA CORPORATE SERVICES PRIVATE LIMITED
At GRAND VIVANTA CORPORATE SERVICES PRIVATE LIMITED, we aim to maintain transparency and fairness in all our dealings. This Refund Policy outlines the terms and conditions under which refunds may or may not be issued for leisure memberships and travel packages purchased from us.
1. Non-Refundable Down Payment
Any down payment, booking amount, or registration fee paid towards the purchase of a leisure membership or travel package is strictly non-refundable under all circumstances. This includes, but is not limited to:
- Change of mind
- Personal reasons
- Non-usage of services
- Delay or inability to travel
Once the down payment is made, it is deemed as confirmation of intent to purchase and cannot be reversed.
2. Membership Fees
Leisure membership fees, once paid (in part or full), are non-refundable and non-transferable, unless explicitly stated otherwise in a written agreement issued by the company.
3. Travel Packages
Refunds for travel packages (if applicable) may be considered only for amounts paid beyond the non-refundable down payment, and strictly subject to:
- Cancellation timelines
- Supplier policies (hotels, airlines, transport providers, etc.)
- Applicable cancellation charges
Any refund approved will be processed after deducting all applicable charges.
4. No Refund for Non-Utilization
No refund shall be provided for:
- Unused services
- Partially used memberships or packages
- No-shows or missed travel dates
5. Processing of Approved Refunds
If a refund is approved (excluding the down payment), it will be processed within 15–30 working days from the date of approval through the original mode of payment or any other method deemed suitable by the company.
6. Force Majeure
The company shall not be liable for refunds arising due to events beyond its control, including but not limited to natural disasters, government restrictions, pandemics, strikes, or political disturbances.
7. Policy Amendments
GRAND VIVANTA CORPORATE SERVICES PRIVATE LIMITED reserves the right to amend, modify, or update this Refund Policy at any time without prior notice. The version applicable will be the one in force at the time of purchase.
8. Contact Information
For any questions regarding this Refund Policy, customers may contact our customer support team through official communication channels provided by the company.